How to Tell If an Online Bingo Site Is Safe

Can you recognise the signs of a trustworthy bingo site? We've compiled a list of top tips to help you stay safe while playing bingo online.
3rd November 2022

How to Tell If an Online Bingo Site Is Safe


Playing bingo online should be a fun, stress-free experience – this means it should be a safe space where players' minds can rest at ease.

If you're new to playing bingo, casino or slots online, you'll want to know the things to look out for when seeking out a reputable site, as you'll often be sharing sensitive data – as well as offering your valued custom!

If you're unsure of what to look out for or consider when signing up for a new gaming site, here are some quick questions you can ask yourself to ensure you're having fun in a safe and trustworthy environment. 

Read on for our top five things to consider when playing bingo – or any of your other favourite games – online.

Does the company have a gambling licence?

For an online gaming company to be safe, they must first and foremost hold a gambling licence. Not only does this prove that they have been subject to government checks, but it is also a testament to the fact that they comply with gambling laws and regulations. 

You must check for this before joining and depositing on any gaming site. Gambling licence information should be clearly visible on a company’s home page as well as in their privacy policy, and you should be wary if it is not! 

You can find details about Jackpotjoy's gambling licence on our homepage.

Does it prioritise player safety?

Our players’ safety is paramount and is at the heart of everything we do here at Jackpotjoy. All personal information is kept safe using the latest, leading security technology and we assume full responsibility for protecting and managing our members’ account balances – as should all legitimate bingo sites. 

To ensure that every player has a safe and enjoyable gaming experience, we accept several payment methods and offer various deposit and withdrawal options.

Other measures that we have in place to create a happy and healthy environment for all our players include session reminders, 24/7 customer service and account cool-off periods. Check out the video below for more information about the responsible gambling tools available to you at Jackpotjoy, or read more about responsible gambling here.

Are customer service details easy to access?

Any safe bingo site should be easily accessible, hence why Jackpotjoy members can take comfort in our 24/7 Customer Support. Whether you prefer to get in touch via live chat or email, our friendly support advisors are on hand to help with any questions or queries 24 hours a day, 365 days a year. 

As the first port of call, our comprehensive Help Centre covers topics including payments; promotions; account information; responsible gambling; technical issues; games; security and verification; and general questions. Here you will find answers to all our FAQs and can search for your own question using the search box. 

Need to know more? Contact our 24/7 customer support here:

Jackpotjoy Customer Support:

Live Chat


Can you spot the padlock symbol in the website address bar?

When you visit a mobile bingo room, it’s a good idea to double-check that the website itself is secure.

This isn’t always easy to do via a mobile app, but if you use the browser on your device, you’ll be able to see a small padlock symbol next to the URL in the address bar, if you’re using a secure site. This means that your connection to the website is encrypted with a Secure Sockets Layer (SSL), ensuring that all of your personal data is protected while you play your favourite games online.

Does it have a strong presence online?

If you’re concerned about whether a bingo site is as safe as it seems, we suggest looking at its wider online presence. This will give you a bigger picture of how well-known the company is, how respected it is and, more importantly, how compliant it is. In short: the more visible a company is, the more trustworthy it is likely to be. 

Jackpotjoy, for example, has a large social following on both Facebook and Instagram, where we hold frequent games and competitions with real money prizes. Since launching online in 2002, we have scooped numerous awards – not least ‘Socially Responsible Marketing Campaign’ at the EGR Marketing & Innovation Virtual Awards 2021, and 'Best Proprietary Bingo Site' at the BingoPort Players' Choice Awards 2023.

Does the brand have a passionate community?

Any online bingo fan will know that part of the fun is getting to know fellow players and hosts in sociable chat rooms. At Jackpotjoy, we take true pride in our chat rooms and the welcoming atmosphere that members know and love. As well as enjoying a good old chinwag, you can rely on chat hosts to help with any questions or queries, and even get involved in their exclusive chat games for more chances to win! 

More often than not, reputable bingo sites have loyal followings and a large online community is a testament to this. Check out available chat boards, forums and reviews before signing up to help find the right community for you.  

Have any further questions about online safety? Reach out to our customer service team today.