Time, money or even free online bingo tickets – you want to spend them with a brand that values you, and whom you can trust. The good news is, you've landed in the right place. Here at Jackpotjoy, we've even created our very-own pledge – Game in Good Hands – to demonstrate our commitment to improving your experience and supporting your well-being.
Game in Good hands is a promise that we’re making to you. It’s about more than just complying with national gambling laws (although we definitely do that, too!). Ultimately, it’s about providing the best possible experience for members of our Jackpotjoy community.
Our pledge consists of three core pillars – rewarding, responsible and trustworthy. While you can find out more about each pillar here, this article will talk you through the nitty-gritty of how we encourage and support responsible play on our sites.
Deposit limits, session reminders and cool-off periods are three ways we take our responsibility seriously. Our UK-based customer advisors are also on hand 24/7 to help with any questions you may have or provide technical support.
But before we dive into the why, when, and how to enable each function, find out a little more about our overall efforts to better your experience with our Game in Good Hands pledge.
Here at Jackpotjoy, we’re all about the fun, and we know that playing with us should be, above all, an enjoyable experience. But it’s also important that we provide a safe space to play, where you can rest assured that you’re in good hands. That’s why we want to make sure our players aren’t spending more than they can afford, or in a way that negatively impacts their life.
So, how do we do it?
To help you stay in control, we’ve created a tool kit that can be accessed by all players, which includes deposit limits, session reminders and more. Don’t be afraid to make use of it!
Read on to find out exactly which tools are available to you, and how you can use them to get the best out of your Jackpotjoy experience.
Deposit limits dictate how much money you can put into your account within a certain time period. Here at Jackpotjoy, players are free to set their own deposit limits, which can be amended at any time. That way, you can ensure that you’re only spending what you feel comfortable with. You’ll have the option to set daily, weekly, or monthly deposit limits, and we’ll let you know once they’ve been reached.
Sometimes, however, we might add a deposit limit to your account for you, whether that’s after you’ve specifically made a request to our Customer Support Team, or as part of a verification or compliance process. If you ever want to chat with us about a deposit limit applied to your account, we’ll be happy to speak to you on 01782 983221.
We all know what it’s like when you’re absorbed in a great game – maybe you’re gabbing away with fellow players in one of our bingo chat rooms, for example. It can be easy to lose track of time! That’s why we automatically send you session reminders once you’ve been active for one hour. From there, you can choose to either log out, keep playing, or to check your deposit and withdrawal history to see how much you’ve spent.
If you’ve only got a quick ten minutes to spare, you can opt to set session reminders to appear more frequently, too.
Sometimes, you might want to take a break from playing altogether. Maybe you’re saving up for something and don’t want to spend any money, or maybe you’ve simply got a busy week coming up and want to make sure you’re not distracted.
Account cool offs prevent you from being able to log in to your account for a set period of time. You can opt to set a cool off for 24 hours up to six weeks, and you won’t be able to access your account at all within that time. Once the cool off period is up, you’ll be able to log into your account as normal. Any funds you haven’t withdrawn will still be there too.
It’s important to note that once a cool off is set, it can’t be removed until the specified amount of time is over, so make sure you’re happy with your selection before confirming.
Want to know more? Our Customer Support team are here to speak to you 24 hours a day, 365 days a year. You can email us at email@example.com, or call our freephone between 09:00 – 22:00 on 0800 458 0770. If you prefer to Live Chat with us, you can do that too! Simply visit the Contact Us page, and click the Live Chat bubble in the bottom right to be connected to an advisor.