Service Terms & Conditions
In these terms and conditions, capitalised terms mean:
1.1 The Games
Bingo, Casino, Slot, Jackpotjoy Lotto, simulated scratch cards and other Games played for real money via the web site and/or mobile applications.
1.2 Real Cash Prizes
Money won by a Member (also referred to as 'Winnings')
1.3 Prize Pool
Amount available for Prizes.
The payment wagered to enter one of the Games - also referred to as a 'Bet' or “Wager”.
An End User who plays the Games and has an account.
A Member who wins a Prize.
1.7 Progressive Jackpot
A jackpot where the payout total is incrementally increased every time a game is played for real money.
1.8 Joy Points
Loyalty Points associated with a player’s account, awarded when playing for real and promotional purposes and which may from time to time be won, given, traded and otherwise used in relation to promotions and activities on the web site and/or mobile applications and as further governed by clauses 7.17 - 7.20 below.
2 Introduction, Operator Details and Regulation
2.1 These terms and conditions constitute a legally binding agreement between: “You”, the "End User"; and Profitable Play Limited ("We" or "Us or “The Operator”).
2.2 Profitable Play Limited is registered in Gibraltar. Profitable Play Limited's registered address is Floor 2, Suite 2, Waterport Place, Gibraltar.
2.3 Profitable Play Limited is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner (the "Licensing Authority" and the "Regulator" respectively) under the provisions of the Gibraltar Gambling Act 2005 (the “Act”).
2.4 In the event that the Operator is unable to offer its licensed gaming services from Gibraltar, for example disaster recovery purposes, the Operator reserves the right to switch to the services of Entertaining Play Limited. Entertaining Play Limited, a subsidiary of the Gamesys Group is licensed and regulated in Malta by the Lotteries and Gaming Authority.
2.5 Jackpotjoy Lotto allows you to bet on the outcome of the UK lottery. The Operator is not a lottery operator, and does not provide members with the opportunity to purchase lottery tickets. Instead, members are placing bets on the outcomes of the lotteries in question. Jackpotjoy Lotto is not affiliated to or authorised by Camelot UK Lotteries Limited nor by The National Lottery Commission. Jackpotjoy Lotto is offered subject to further terms and conditions as set out in the Lotto games console. Acceptance of these terms and conditions will also constitute acceptance of the Jackpotjoy Lotto terms and conditions if you choose to play Jackpotjoy Lotto.
3 Opening Your Account
You must register personally and may not register an account on behalf of any third party. Simply complete the account registration form including your name, place of UK residence, date of birth, telephone number, and valid email address, your chosen password and security question information. To fund your account you will also be required to enter your payment method details. The name associated with your payment method (for example the name on your credit/debit card, or any third party payment account details) must match your first name / surname at all times. You must only use your own payment methods in your registered name to make deposits and request withdrawals. We reserve the right to void all activity where two persons' (married, common law partners or friends) payment method details are registered.
3.2 Minimum Age
You must be at least the minimum age of 18 years old to register and join this site and to hold an account. This includes playing the games and using the game console chat functionality. We reserve the right to invalidate accounts if we find a member is less than the minimum age and we may request additional information to confirm a member's age at any time. Any member found to be under the minimum age will have their account frozen and their winnings will be null and void. Other legal ramifications may also apply. The provisions of the Act provide that the Operator may be obliged to forfeit balances relating to accounts of someone under the minimum age to the Authority. No claim shall lie against the Operator in the event the balance is remitted to the Authority in these circumstances.
3.3 Age and Identity Verification
The Operator takes the issue of Age verification very seriously.
When considering member registrations and certain deposit and prize winning withdrawal transactions, the Operator reserves the right to use an independent reference agency to verify your age and identity or any other information that you provide us. In performing these checks, the credit reference agency may keep a record of your information. You can be rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. This enables accounts to be opened more quickly, reduces the need to obtain age and identification documents and assists us with our age verification licensing obligations and crime and fraud prevention programme. In the event that it is not possible to satisfactorily complete our age and identity verification process we may request you to provide personal identification documents to further confirm and validate your age and identity. Such checks may include; proof of Age (by way of a passport or driving license; proof of address (by way of a current utility bill or a bank or card statement. We reserve the right to suspend your account until you have satisfactorily completed these checks. We will communicate all requests to you via the My Account - Confirm My Details section and by email.
If age verification cannot be completed within 72 hours of applying to register an online account and depositing money, your account will be frozen until your identity has been verified.
If upon completion of age verification you are ultimately shown to be underage, we will return all stakes to you but are under no obligation to pay any winnings.
3.4 Encrypted Card Details
You only need to enter your debit/credit card details once. The details are then stored in our secure servers using a proprietary encryption algorithm. After that your debit/credit card details will only be used when you make a deposit or withdrawal. We require your 3 digit Card Security Code (also known as CV2 number) usually found on the back of your card during all card transactions so that your card issuing bank can confirm the integrity of your deposit. We do not store the Card Security Code in our systems.
3.5 Secure Communications
Information is transmitted between our secure servers and the secure servers of leading e-commerce payment companies who in turn have secure encrypted links between themselves and leading banks. The Operator's employees and Service Provider's employees do not have access to your full debit or credit card details.
3.6 Personal Account / Registration Acceptance
Upon Acceptance of your Registration you will be issued a personal account and confirmation of your registration. You are required to confirm your email address by clicking on the link in your registration email. You will not be able to utilise the full functionality of your account or process any withdrawals until you have done so. Note that users of the mobile applications are required to have a valid email address for this purpose. If you have entered an incorrect email address at the time of registration, you can update your details in the My Account section of the web site. The Operator reserves the right to decline acceptance of an account registration at any time at its sole discretion. In this instance, unused balances will be refunded to account holders, subject to the terms and conditions and the Operator's obligations under the Act.
3.7 Illegal Wagering is Void
The Operator does not accept liability for any breach by you of the applicable laws of your country of residence. The Operator reserves the right at its sole discretion to declare any wager as void if a member is identified as playing illegally, in which event no winnings will be paid.
3.8 Secure Member Details
The Operator executes transactions in secure mode using Thawte certification, so any personal and financial details you submit are encrypted during transmission. The Operator takes all reasonable precautions to protect sensitive information provided by visitors to the website or mobile applications. Information submitted by members is encrypted using SSL encryption, the exact level of encryption supported being determined by the level supported by the member's browser.
3.9 Deposits Methods
You can deposit money into your account to play the Games using the following UK issued payment cards only; Visa, MasterCard, Maestro UK, Visa Debit, Visa Electron, Laser (Ireland residents and EUR currency only), PayPal, Ukash and Neteller. You may select GBP or EUR as your account default currency. You are not able to change your selected currency on your account after registration. Jackpotjoy or Profitable Play will appear as a reference on your card or payment provider statement. Please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
3.10 Minimum and Maximum Deposits
A minimum deposit of GBP 10 (£10.00) and a maximum of GBP 20,000 (£20,000.00) per transaction may be made on a single credit, debit card and PayPal. A minimum deposit of GBP 10 (£10.00) and a maximum of GBP 1,000 (£1,000.00) per transaction may be made using Neteller and £10 and £250 respectively with Ukash. The same values are also enforced for all EUR currency deposit transactions. The Operator reserves the right to limit customer deposits on a single day.
3.11 One Live Payment Method per Member Account
You may register more than one payment method on your account, however you are only permitted to have one payment method active with your account at any one time, and no bank card may be registered to more than one account on the Jackpotjoy.com platform. You can only change or update a payment method on your account when your balance is less than GBP 1.00 (£1.00) or EUR 1.00 (€1.00)).
3.12 Online Wagering Only
You may only place wagers for the Games through this website or using the mobile applications that we make available. Attempts to place wagers through any other medium, including telephone, fax or post, will not be accepted.
3.13 Interest on Member Account Funds
The Operator is not a financial institution. Interest will not be payable on monies held in member accounts as these are deemed to be advance payments for intended wagering.
3.14 Up to Date Personal Details
It is your responsibility to ensure that your personal details are kept up to date, including your name, place of residence, telephone number, and valid email address. If necessary we will contact you at your registered email address, by phone, by SMS (text message), or by letter. We will phone your mobile number in preference to your home number, if you register your mobile number.
3.15 Member Responsibility for Keeping Password and Member Details Secure
Your account username, password and personal question details are issued for your personal use and should be kept private at all times. Your account is for your sole personal use only and provided that we have been correctly supplied with the account information requested, we are entitled to assume that all payment and gaming transactions are made by you.
We take no responsibility for any third party access to your account and under no circumstances shall the Operator be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorised access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorised by you.
The Operator encourages its members to prevent minors from using its gambling services. To prevent potential misuse if young people have access to a computer with Internet access, please keep your account number, user name and password confidential. If you share your computer with friends or family who are under the legal age to register and place bets on our site, the following third party applications offer parents and guardians facilities to monitor and restrict the use of the computer's access to the Internet; www.icra.org, www.netnanny.com; www.cyberpatrol.com or www.google.co.uk/familysafety
You should change your password on a regular basis and never disclose it to any third party. You can change your password at anytime through the My Account section of the web site. We will never ask you to disclose your password. Passwords should contain a mixture of upper and lower case letters and numbers and/or symbols. Passwords are case sensitive and we recommend the use of passwords that combine a combination of non obvious letters and numbers in different cases. Do not associate your Password with anything personal such as names, birth dates, telephone numbers, or other familiar words. This will help to prevent the risk of unauthorised use of your account. It is your sole responsibility to protect and keep your username and password confidential at all times and you are responsible for any unauthorised misuse.
3.16 Login / Logout Feature
Wagers should only be made by the account holder. Members can use a log out button on the left hand navigation to log out quickly from any page on the website. The Software Systems also normally (though without creating an obligation to do so) automatically log out an account holder where no activity has been recorded on the Games server for more than 15 minutes.
3.17 Contacting the Operator if Member Details believed no Longer Secure
Members are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Details" in the My Account section of the web site. If you have any reason to believe that your individual account information may no longer be secure please contact Customer Support.
3.18 Closing Member Accounts
The Operator reserves the right to close an account at any time without prior notice or explanation. Unused balances will be refunded to account holders, subject to the terms and conditions and the Operator's obligations under the Act.
3.19 Payment Transaction and Fraudulent and Suspicious Transactions
Each user of the Service is fully responsible for paying all monies owed to the Operator. It is unlawful to deposit, or attempt to deposit, funds obtained from ill-gotten means. To prevent crime, verify your identity and meet our legal obligations all transactions are checked and monitored and where appropriate we reserve the right to use third party reference agencies to assist in this process. You agree that you will not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse the Operator for any chargebacks, denial or reversal of payments you make and any loss suffered by the Operator as a consequence thereof. The Operator may, at its sole discretion, cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards or third party payment methods.
We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. To the extent that they do not conflict with the terms of this Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions.
In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to suspend or close a user's account, reverse any withdrawal made and recover any winnings. The Operator has the obligation under the Act to report suspicious activity to the Regulator and reserves the right to report such activity to the police or relevant authorities and may employ collection services to recover payments. However, under no circumstances shall the Operator be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
3.20 Dormant Accounts
In the event that no transaction has been recorded on a member's account for thirty months, we reserve the right to close the account and remit the balance using the last known details of the member. Free to play accounts or non funded accounts that have been inactive for a period of 12 months or longer may be terminated as part of our inactive account closure policy.
3.21 Transfer of accounts and funds between accounts
It is prohibited for a member to sell, transfer or acquire accounts to or from other members, or to attempt to do so. It is prohibited for funds or Joy Points to be transferred between accounts.
3.22 Responsible Gaming
The Operator takes the issue of responsible gaming very seriously and is committed to providing a responsible gaming service. As part of our Responsible Gaming policy we provide you with the ability to control and limit your spending, and options to temporarily cool off access to your account and an option to self-exclude and close your account for a set period of time if you feel you are experiencing problems. To view our Responsible Gaming policy and for more details on how you can control your gambling please visit the Responsible Gaming link in the My Account section of the web site.
3.23 Cool Off
You may temporarily exclude yourself from the site for a period from 24 hours up to 4 weeks by accessing the Responsible Gaming section in the My Account section of the web site, and selecting your required cool off duration period. On confirming the cool off duration period your account will be immediately frozen and it will not be possible to login to your account until the selected duration has elapsed. It is not possible for us to override or remove any cool off time period once set. Any balances and any advance wagers (including Bingo tickets) that you have placed will remain and any winnings will be credited to your account. You will only be able to access your winnings after the cool off period has elapsed.
3.24 Deposit Limit and Frequency Control
You are able to set a maximum deposit limit and frequency control on your account by accessing the Responsible Gaming section in the My Account section of the web site. The default limit on all new accounts is No Limit. You can decrease set limits at anytime with immediate effect, all requests to increase set limits can take up to 7 days to become active. We will take all reasonable precautions to ensure your deposit limit is observed but we are not liable to you if you circumvent our procedures and deposit funds into your account that exceeds your limit.
For members who wish to restrict their gambling, we provide a self exclusion facility. On request, we will close any account for a minimum period of 6 months and up to 5 years during which time it will not be possible for the account to be re-opened for any reason. You can also request to close your account permanently. You can close your account under our responsible gaming self-exclusion policy at anytime by contacting our 24/7 Customer Support team on free phone 0800 or by emailing email@example.com with the username or registered email details of the account you wish to close. Please ensure you quote the reference ‘Self Exclusion’ in all correspondence to ensure your account is closed for the correct reason.
Upon self-exclusion all future wagers, stage saved games, pre-purchased Bingo tickets, Joy Points, Bonus funds and entries in any promotions will be forfeited. We will not be able to reinstate these if the account is reopened after the self-exclusion period. All remaining balances less any active bonuses will be transferred to your bank card, bank account, paid by cheque or transferred to any other third party payment method which we make available.
Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired. Upon expiry of the self-exclusion period you may request to re-open a closed account by contacting our 24/7 Customer Support team on free phone 0800 458 0770 or by emailing firstname.lastname@example.org with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator.
We will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion policy. We will take all reasonable steps to ensure that whilst you are self excluded you do not receive any marketing material from us however, we cannot be held liable for any 3rd third party affiliate marketing that you may receive that we have no control over. However you accept that we have no responsibility or liability whatsoever if you continue to deposit and wager using additional not previously disclosed accounts or if you open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. You acknowledge that if you elect to self exclude you are not permitted to open or use an account that is operated by any Group company. Jackpotjoy is part of a group of companies that also licenses and operates the following websites; SunBingo.co.uk, FabulousBingo.co.uk, CaesarsCasino.com, CaesarsBingo.com and HeartGames.co.uk. It is as part of our group responsible gaming policy and your commitment to your self-exclusion agreement that you do not register or operate any accounts on these sites during the time of your account self exclusion period. Any accounts that we detect that contravene our policy will be closed under the terms of our self exclusion account closure policy. In the event of a breach to our policy the Operator reserves the right to suspend any accounts that you may continue to operate. For the avoidance of doubt the Operator shall not be liable to refund any subsequent deposits you have made to any additional accounts during the self exclusion period.
3.26 Closing Accounts
You have the right to cancel and close your account and request payment of outstanding funds at any time. The Operator also reserves the right to temporarily suspend or permanently close your account (without assigning any reason). So long as you have complied with the foregoing obligations and the terms referred to in the terms and conditions, your outstanding funds, as recorded on the Operator's systems, will be repaid to you. Closure of an account will automatically render any open games, pre-purchased Bingo tickets, Joy Points, Bonus funds and entries in any promotions void. We may not be able to reinstate these if the account is reopened. All remaining balances less any active bonuses will be transferred to your credit card, transferred to your bank account or paid by cheque. We will use all reasonable endeavours to ensure that you are removed from our promotional lists within 72 hours of your account being closed but we are not responsible if you receive any form of promotional correspondence beyond this point party.
3.27 How to Close your Account
You may instruct us to close your account at anytime by contacting our 24/7 Customer Support team on free phone 0800 458 0770 or by emailing email@example.com with the username or registered email details of the account you wish to close. Such termination shall occur within 7 calendar days after receipt by the Operator of your request and we will confirm the closure of your account by email. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the termination of your account by the Operator. The Operator is not liable for the non receipt of any account closure requests.
3.28 Re-opening your Account
You may request to re-open a closed account by contacting our 24/7 Customer Support team on free phone 0800 458 0770 or by emailing firstname.lastname@example.org with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired.
4 Welcome Bonus and Reload Bonus Terms and Conditions
4.1 Welcome Bonus and Reload Bonuses
A welcome bonus is a first time sign up bonus that is applied to member’s first deposit only. This cannot be combined with any other bonus or promotion nor can it be given to future deposits. Existing members of Jackpotjoy.com are not eligible to receive the welcome bonus. Reload Bonuses are offered as a onetime bonus offer on a single deposit within a defined period of time and are only available to selected member’s. Reload bonuses operate under the same terms and conditions as a welcome bonus.
4.2 Bonus Eligibility
A welcome bonus is available to all members on their first deposit and is optional. Only one Welcome bonus is available per member.
Bonuses on further deposits are available only on selected deposits, providing you have been selected to receive a bonus. In the event a member deposits an amount that does not qualify for a bonus they will not be able to claim the bonus on subsequent deposits that would have qualified for a bonus. Qualifying members will have their account credited with the bonus providing their deposit meets the minimum and maximum deposit requirements.
4.3 Bonus Types
The following types of bonus are defined as follows: Fixed Bonus - Bonus amount is a fixed value. Cash Match Bonus - Bonus amount is equal to the member's deposit (up to a maximum value defined in the bonus rules, usually GBP 100 (£100)). Cash Match Percentage - Bonus amount is a percentage of the member's deposit. You will be eligible to receive a 250% Sign up Cash Match Bonus up to £100 upon registration as a new player (subject to bonus acceptance). A 50% Cash Match would be a bonus equal to half the member's deposit (up to a maximum value defined in the bonus rules, usually GBP 100 (£100)).
4.4 Wagering Requirements
All bonuses require a minimum wager requirement to be completed before you are able to make a withdrawal. This will differ depending on the bonus offered; see individual bonus terms and conditions for full details. Wagers on each game will contribute different amounts towards your wagering requirements. Your wager requirements will be displayed to you in the My Account section of the web site. You will be presented with an example of how much you will need to wager displayed as a percentage of the total wagering requirement. If any games are excluded from the wagering contribution they will be listed in the terms and conditions associated with the individual bonus. By accepting a bonus, you agree with the Bonus terms and conditions and you will not be able to forfeit your bonus once you have placed a wager with your bonus funds.
On standard bonuses members are required to wager 2 times the bonus received. Wagering on different games will contribute differently towards your wagering requirements. Wagers on Bingo games will contribute 100% of each wager towards your wagering requirements, wagers on Slots and Instants will contribute 5%, wagers on 7 and a Half, Play your Cards Right, Hi Low and All Video Poker Games will contribute 2.5% and wagers on Roulette Splendide, Classic Roulette, Three Card Poker, Pai Gow and Caribbean Stud will contribute 1.25%. All Blackjack games, Baccarat and Snap Games and Jackpotjoy Lotto are excluded from our bonuses and do not contribute towards your wagering requirements.
Example: If you receive a bonus of £10, you will need to wager £20 to meet your wagering requirements. The table below outlines the how much will be deducted from your wagering requirements based on a £10 bet.
All 90 Ball Bingo, 75 Ball Bingo
All Slots and Instants
7 and a Half, Play your Cards Right, Hi Low and All Video Poker Games
Roulette Splendide, Classic Roulette, Three Card Poker, Pai Gow and Caribbean Stud
All Blackjack games, Baccarat and Snap Games and Jackpotjoy Lotto
4.5 Wagering Order
The initial amount you wager will be deducted from your bonus amount. The bonus is comprised of both the bonus received and any deposit amount tied to that bonus. In the event of a win, your bonus balance will be topped up with all win amounts. You will not be able to withdraw any winnings won when wagering with bonus money until you have met the wagering requirements of your bonus.
4.6 Bonus Expiry
Your bonus will expire after a set period of time 30 days from the date the bonus is issued. We reserve the right to expire the bonus and any winnings associated with wagers from any bonus funds at any time.
4.7 Withdrawal Restrictions
Bonus money is available for wagering purposes only and cannot be withdrawn. If you have an active bonus in play you may be able to withdraw part or no part of your total funds depending on the bonus received. For welcome and reload bonuses your bonus and the amount of your deposit that is associated with that bonus are both non-withdrawable until your wagering requirements have been met. You will be presented with a breakdown of what part of your total balance you are able to withdraw. Once you have met your wagering requirements, you will be able to withdraw any available balance.
All withdrawals will be subject to audit before being processed. The Operator reserves all rights to void bonuses or any winnings for failed audits. The Operator reserves the right to modify these rules or cancel this promotion at its sole discretion.
4.8 Depositing with an Active Bonus
A member may make any number of further deposits without affecting the bonus in any way. All deposits are added to a member’s account as withdrawable funds and will not be wagered with until the member has met the wagering requirements of the bonus, the bonus has been lost or a bet is placed that is larger than the remaining bonus balance. Depositing does not expire a bonus.
4.9 Bonus Rules
By participating in this bonus, you agree to be bound by these rules and to the decisions of the Operator (whose decisions are final and binding in all respects). All bonuses are subject to our official Terms and Conditions, which shall be binding in all cases.
4.10 Additional Bonuses and Promotions
The Operator reserves the right, at its sole discretion, to provide additional bonuses or complimentary payments to members either applied directly to the account or through mechanisms such as offering the facility for members to participate in bonus games, promotions and chat and media games. The application of a bonus or "comp" to a member's account or the offering of bonus games does not oblige the Operator to make any similar payment or offer to any other member. The Operator reserves the right to limit the maximum value of ‘bonus’ or ‘comp’ it may award to members in any period of time.
4.11 Conversion of Joy Points to Bonus Cash
Joy points can be converted to bonus money in the Shop of Joy. The minimum number of Joy Points you can convert to bonus money is 50 points (£0.50). Bonus money issued when converting Joy Points must be wagered at least once before the bonus money can be withdrawn. Wagering on all games will contribute 100% towards your wagering requirements.
If you receive a £10 Bonus from conversion of Joy Points, you will need to wager £10 on any game to meet your wagering requirements
5 Refer A Friend
The Refer a Friend bonus promotion operates under the conditions of the bonus Terms and Conditions and is governed by the general site Terms and Conditions.
You will only be able to receive a referral bonus if you have deposited and wagered on at least one occasion.
Your referred friend must register, select the same currency as you, deposit a minimum of £10 and fulfill the wagering requirements before you receive your Refer a Friend bonus. The wagering requirement is met by your referred friend by wagering a minimum of £40 on Bingo.
You can refer as many friends as you want but a friend person can only be referred once and the person referred cannot have an existing or previous account with us.
Your friends must be aged 18 or over and must pass our internal age verification checks.
You are not permitted to refer yourself.
Multiple accounts are not permitted and referral bonuses are not transferable.
Once all requirements have been fulfilled the referrer will receive a £20 credit to their account balance. Your friend, referee, will be eligible to receive a 250% Sign up Cash Match Bonus up to £100 upon registration as a new player (subject to bonus acceptance).
Wagering on other games will require additional wagering or may not count towards the wagering requirements. Please see Section 4 of the main terms and conditions for the bonus wagering requirements.
Closure of an account during this promotion or before bonus have been credited to an account will render the bonus void.
Failure to comply with the general terms and conditions will automatically render your entry to this promotion as void.
We reserve the right to withhold any credits at our discretion.
We reserve the right to withdraw or amend this offer at any time and without prior notice.
5.1 Invite Friend Bonus and Buddy Bonus
The Invite Friend Bonus and Buddy Bonus operate in accordance with the bonus terms and conditions ruled by our Standard site terms and conditions.
To qualify for the Invite Friend Bonus, you and your friend must meet the Refer a friend bonus conditions, see clause 5 (Refer a Friend) in our Standard site terms and conditions.
When the conditions above are met, your referred friends will become your Invite Friends for 30 days and you can play Bingo with an Invite Friend Bonus.
Simply send a request to your Invite Friends to play Bingo with you in the bingo room and you will multiply your winnings every time you win. Your Invite Friend must accept your invite to participate in this offer. If you play bingo with one of your Invite Friends, you will multiply your winnings by 20%, if you play bingo with two of your Invite Friends, you will multiply your winnings by 50% and if you play bingo with three or more Invite Friends, you will multiply your winnings by 100%. If any of your Invite Friends win, they will multiply their winnings by 10%, regardless of the number of Invite Friends.
You can use the Invite Friend Bonus every time you play the same Bingo game in the Bingo room with your invited Friends.
To qualify for the Invite Friend Bonus (20%, 50% and 100%) you must play the same Bingo game in the same Bingo room with your Invite Friend.
The Invite Friend Bonus and Buddy Bonus are not valid on following bingo games: Free Bingo, Bingo with guaranteed prize pools, Jackpot games Super Jackpot games, Happy Hour and linked bingo games.
The Invite Friend Bonus is valid for 30 days. This period will start on the date when the latest friend was referred to the site and when the Terms and Conditions for the Refer a friend bonus are met.
As soon as you have referred a new friend to the site and were you both have met the conditions for the Invite Friend Bonus, you can play Bingo with an Invite Friend Bonus for additional 30 days and you have possibility to multiply your winnings.
Multiple accounts are not permitted with this offer and the Invite Friend Bonus cannot be transferred to another player. We reserve the right, at our absolute discretion, to exclude you and any referred friend from the Refer a Friend promotion and from the Jackpotjoy website; if we believe you have tried to benefit from the promotion by using more than one username or are otherwise engaged in fraudulent or other activities that indicate that referrals or associated wagers placed are not made in good faith but for the purpose of abusing the terms and/or spirit of the promotion.
Closure of an account during this promotion or before the Invite Friend Bonus winnings have been credited to an account will render the prize void.
If you not follow our Standard site terms and conditions you cannot take part in this promotion.
We reserve the right to withhold any credits at their own discretion.
We reserve the right to withdraw or amend any offer at any time and without prior notice.
6 Acceptance and Validation of Wagering6.1 Playing for Real
In order to ‘play for real cash prizes’, a member must wager from funds that are in their member account maintained by the Operator. All wagering is void if on review the member has never successfully deposited funds into their account, nor received a bonus.
6.2 Confirmed Wagers
When placing a bet you must receive confirmation from us that the wager has been accepted. A transaction ID will appear on screen confirming your wager has been accepted. The wager will have been deemed confirmed by the presentation of the transaction ID and the amount of the bet will be charged against your account. All bets are final. The Operator cannot cancel or refund wagers once they have been confirmed by the Operator in your account unless the wager is declared void for reasons outlined in these Terms and Conditions.
6.3 Accurate Wagering Records
Despite every effort to ensure total accuracy, the Operator does not accept responsibility for any errors or omissions in respect of information provided on the site. Wagers based on incorrect odds will be void.
6.4 Deduction of Wagers / Unresolved Wagers
Stakes (the cost of a wager) will be deducted from your account at the time of placing your bet, no matter when the result is determined. The Operator cannot refund bets placed on games where bets have been purchased for future plays that have not yet been settled. Such bets will be resolved and any winnings credited to members account.
6.5 Right of the Operator to cancel/terminate Games
The Operator shall have the right to cancel or terminate game events at its sole discretion. In the event that a game is cancelled or terminated such that it is not possible to resolve the wager then that game shall be deemed null and void and the wager will be credited back to the member account.
6.6 Right of the Operator to postpone Games
The Operator shall also have the right to postpone games at its sole discretion. In this case any wagers for the postponed games shall still stand and the game will be executed at the new time set by the Operator. In practical terms the postponement of games is likely to only apply to games which follow a schedule and allow prepaying of entry tickets (e.g. as Bingo), though the Operator reserves the right to extend this clause to other games.
6.7 Star Jackpots and Pre-Purchase Bingo Cards
Bingo tickets for Star Jackpot and pre-purchased bingo tickets are purchases for games that will take place in the future. Once you confirm you have purchased a ticket for a future game, your wager is final. Star Jackpot and pre-purchase games may be subject to change or cancellation without prior notice. In the event that a game is cancelled, you will be refunded all purchased tickets. The Operator reserves the right to cancel or amend any game without prior notice.
7 Prizes, Payment of Winnings, Withdrawal of Funds and Bonus Promotions
7.1 Crediting Winnings
Winnings due on wagering conducted through your account will be added to your current deposit balance automatically. This update of your account is not 'proof of win'. If upon manual review there is evidence of fraud or malpractice, the Operator reserves the right to void certain winnings and to amend member accounts accordingly.
7.2 Maximum Winnings
The maximum that any one individual can win in any 24 hour period (excluding any progressive or super jackpot elements to a prize payout and Jackpotjoy Lotto prize payout) is limited to GBP 25,000 (£25,000.00) or currency equivalent. Should you exceed this limit in any 24 hour period, any bets made once the limit has been exceeded may be rendered void, at the Operator's discretion and your stakes will be returned to your account without any winnings made on those wagers.
7.3 Rounding of Winnings
The Operator uses a wager multiplier to calculate and accumulate gaming odds and it is therefore possible that with certain games, winning payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit (i.e. pence (GBP) or cents (EUR)). However, the Operator's servers calculate and record the exact decimal value of the accumulated winning payouts and member’s balances.
7.4 The Operator's Wagering Decision is Final
You agree that the Operator and their records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
7.5 Jackpotjoy Lotto Jackpot Prize Charity contribution
All profits from Jackpotjoy Lotto will be donated to member’s charity of choice, selected at time of placing the bet. A minimum of 10p from each bet will be donated to the members’ nominated charity.
7.6 Taxation on Winnings
Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. If you have any further questions regarding winnings, please contact Customer Support for assistance.
7.7 Gibraltar Licence Fees
The Operator will pay any appropriate licence fees to the appropriate tax authorities at the applicable rate.
7.8 Withdrawal Payment Requests
Withdrawal payment methods are made available subject to the active deposit method. If your active deposit method is Visa credit or debit card then you can withdraw back to your active card. If your active deposit method is UK MasterCard then use can withdraw to card or UK bank transfer or cheque. You can only withdraw to PayPal and Neteller if it is your active deposit method. Members using Ukash must withdraw back to a UK bank or cheque (subject to availability).
It is the sole responsibility of the member to submit the correct bank account and sort code details for payment of winnings. The Operator cannot repay incorrect, successful payments due to incorrect details provided by a member. If payment is unsuccessful, the Operator will investigate and notify the member and request corrected bank account details. Unsuccessful payments will only be credited to a members account once the Operator has been notified by its bank payment processor that the payment has been successfully retrieved.
7.9 Re-issuing Cheques
The Operator requires ten working days notice in order to process the re-issue of a withdrawal cheque. This is to ensure there have been no delays with the postal service and to review with the banks the cheque's clearance status with us. Once this has been verified the pending cheque will be cancelled and a new cheque issued.
7.10 Minimum and Maximum Withdrawals
Members can make withdrawals of GBP 10 (£10.00) or above by card or, bank transfer. Card and bank transfer withdrawals are limited to GBP 10,000 (£10,000.00) per transaction. PayPal and Neteller withdrawals are limited to GBP 5,000 (£5,000). As part of our Age Verification and Money Laundering requirements withdrawals may be subject to Proof of Identity checks. We do not charge you to withdraw from your account and please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
7.11 Confirmation of Payment Requests / Account Debiting
Once you have submitted your request you will see a confirmation message that the transfer has been actioned and your balance will immediately clear to zero or to the balance of the amount not withdrawn. If you clear your account down to zero, in order to continue wagering you will be required to transfer a minimum deposit of GBP 10 (£10.00) into your account.
7.12 Payment Authorisation and Payment
We aim to authorise your withdrawal request within 24 hours of receipt of your request. For security reasons members making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained. This is to protect our members and ensure no fraudulent activity is carried out and ensure we meet our obligations under the provisions of the Act. Once your withdrawal has been approved we are not responsible for any third party financial clearing process delays in your payment being received. As well as any other verification processes we may undertake, (please refer to Section 3.6) we reserve the right to request you to provide additional proof of identity to assist with our Money Laundering and Age Verification policy before processing your withdrawals. Upon email or telephone request we reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, driving license, photocopy of a valid identity document, utility bill or header of a recent bank or card statement. We are not responsible for any delays in processing your withdrawal requests in the event you do not receive or respond to our request. As part of our compliance to EU Money Laundering Directives all personal information records are kept for a period of least 5 years and are held and processed in line with the EU Data Protection Directives.
7.13 Progressive Jackpots
Members choosing to play progressive jackpot slot or casino games must understand that they have a chance to win the progressive jackpot, normally only if they wager the maximum 'coin' available. A 'Bet Max' button enables members of such games, holding sufficient funds, to ensure they are staking with a chance of winning the progressive jackpot. Progressive Bingo Jackpots are available to be won by all bingo card holders, regardless of the number of cards purchased.
In the event of a progressive win we reserve the right to publish information such as first name, first letter of surname, town or city, county, country and details of your win as well as any photographs and quotes from telephone conversations or email correspondence.
The Operator reserves the right to participate in pooled progressive jackpots across networks owned and operated by the Service Provider.
7.14 Progressive Jackpot Winnings
All progressive winnings will be subject to final confirmation by the Operator. This decision will be final and no correspondence will be entered into.
7.15 Progressive Jackpot Accuracy
The Operator has taken every possible precaution to ensure that the progressive value displayed in the game matches the value on the game server. Please note that it is the progressive value on the server that is used when the progressive is paid out. A small discrepancy may arise due to the delay between the initial progressive being displayed to the Member and the progressive that is actually won and paid out. Although unlikely, it is theoretically possible for the jackpot to be apparently won by more than one member during the delay period mentioned above. In the event of more than one member apparently winning a progressive jackpot simultaneously then the member recorded on our servers as having won the jackpot first shall be the recipient and the subsequent member(s) shall win the value of the jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, the Operator reserves the right to share the jackpot equally between the winning members.
7.16 Exchange Rates
You hereby acknowledge and accept that jackpots and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. You will always be credited in the currency you selected with registering your account. All currency conversions executed by the Operator for the purposes of allowing you to deposit and withdraw money from your account shall be executed by the Operator at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.
7.17 Joy Points
Joy Points are issued to play for real members only. You will earn 1 Joy Point for every £20 you wager on any non-Bingo game and 1 Joy Point for every £5 wagered on any Bingo or Snap game. Joy Points cannot be earned when wagering with bonus money. Only real cash wagers will count towards earning Joy Points. Wagering generated from Jackpotjoy Lotto will not earn Joy Points and does not contribute to bonus wagering requirements.
Each Joy Point is worth 1p in bonus money. Your Joy points will expire after 90 days on inactivity on site. To maintain your prize points you must earn a minimum of 1 point within the 90 days after your last point earned in order to maintain your points balance. (£20 wager in any non-Bingo game or £5 wager on Bingo). Joy Points can only be redeemed on this site. We reserve the right to terminate, expire or adjust the value of Joy Points without further notice or financial compensation. Points cannot be transferred between accounts.
7.18 Conversion of Joy Points to Cash
Joy points can be converted to cash in the Shop of Joy. The minimum number of Joy Points you can convert to cash is 20 points (£0.20).
7. 19 Joy Points Prize Draws
Joy Points can be used to enter prize draws. You must be the account holder to enter any prize draw. Prize draws will be drawn and the winner notified by email, telephone, SMS or post. If we are unable to get in contact with the winner within 11 days of the draw, we will automatically credit your account with the cash alternative as stated on the individual prize draw. Accounts must be fully verified before prizes are dispatched. Irrespective of where players live in the world, the Operator endeavours to deliver all prizes that have been won via a Joy Points draws. The Operator reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is either impractical to deliver the relevant prize to the player's relevant country.
Any purchases for digital items such as Avatar extra, wallpapers, screensaver or discount vouchers are non refundable. In the event you are unable to download or activate an item our Customer Support team will be able to activate your purchase for you or supply you with the downloaded item via email or another download method.
7.20 Purchasing Bingo Tickets with Joy Points
Joy Points can be used to purchase Bingo tickets for specific Star Jackpot games. You can only purchase a set amount of tickets for each Star Jackpots as outlined in the Shop of Joy. Tickets purchased are non-refundable and hold no financial value. In the event a Star Jackpot is cancelled or an error occurs within the game, you will only be refunded in Joy Points for any tickets purchased with Joy Points. 6.21 Promotions, Offers, Prizes and Credits.
If, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, you can only use such amounts to make future wagers. You are not entitled to withdraw such amounts and we reserve the right to reclaim those amounts if you do not use them to play the Games during the period specified in the promotion. By entering into any promotion or offer you will automatically agree to the terms and conditions associated with that promotion or offer. All prize winners will be contacted by email, telephone or SMS (text message) on the day that prize is drawn. If the winner does not reply (by email, telephone or in writing) within 11 days, they will forfeit their prize and the following will happen. If the competition is a prize draw, the draw will be run again and another winner selected. If the competition is of tournament structure, the next placed player will be awarded the prize (i.e. if 1st place doesn't respond then 2nd place will be awarded the 1st place prize). Closure of an account during any promotion or before winnings have been credited to an account will render the prize void and the prize will be re-drawn or reallocated. Account closure before crediting of funds will render the prize void. Failure to comply with the service terms and conditions will automatically render your entry to any promotion as void. The Operator reserves the right to withhold any credits at their discretion. The Operator reserves the right to withdraw or amend any offer at any time and without prior notice.
7. 21 Location-specific Promotional Prizes
The Operator will specify if 'travel costs' are included in a location-specific promotional prize. The Operator reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the member to travel to a location-based prize. In such cases, the Operator will attempt to offer a similar type of prize at a location nearer to the member but the Operator reserves the right alternatively to offer a financial consideration prize.
7.22 Prize Winner Promotion
The Designated Winner hereby agrees that their first name, first letter of their surname, town or city, county, country and details of your win as well as any photographs and quotes from telephone conversations or email correspondence may be used in any publicity material by the Operator.
7.23 Bonus Promotions
From time to time the Operator may operate a bonus promotion. The Operator reserves the right to determine the member qualification criteria of the bonus promotion. Full details on the bonus promotion terms and conditions can be found at www.jackpotjoy.com.
8 Stakes Wagered
8.1 Minimum Stakes
A minimum stake of GBP 0.01 per wager applies. All stakes/wagers contain a unique ticket number/identifier.
8.2 The Operator's Server Evidenced Bet Results
In the event that there is a discrepancy between either the numbers that a Member believes that they have entered or the graphic display of the game they have played and those in the database maintained by the Operator, the numbers in the database are considered valid and no correspondence disputing such issues will be entered into by the Operator. For the avoidance of doubt, this policy covers disputed results on both 'Play for Real' and Demo Mode Games.
8.3 Random Number Generator
You accept and agree that random number generator software, hosted on the Operator’s servers in Gibraltar will determine the outcome of the Games (other than Jackpotjoy Lotto). You accept and agree that if the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Operator records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Operator's decisions in regard to such matters.
No claims or disputes will be considered more than seven days after the date of the original transaction and all claims or disputes should be raised with Customer Support on free phone 0800 458 0770 or by emailing email@example.com.
8.4 Integrity of Random Number Generator (RNG)
The output of the Service Provider's RNG used by the Operator is monitored regularly by the Operator to ensure it performs within expected bounds and is checked periodically by the Gibraltar Gambling Commissioner (GGC) and is accepted and certified by the GGC in accordance with the provisions of the Act.
8.5 Automatic Game Playing / Manipulation of Software
Automatic playing of Games by software (including so called "robots") or any other manipulation of the Games or your/another Member's account data may result in termination of your membership, cancellation of all associated accounts, and the cancellation of any outstanding winnings and deposits. Members that violate this policy will not be eligible for reinstatement under different screen names.
8.6 Rules and Regulations Violations
The Operator reserves all legal rights and remedies against Members who violate the rules and regulations associated with the Operator's account membership.
8.7 Disconnections and Other Events Beyond the Operator's Control
Wherever possible, the Operator endeavours to ensure the full protection of all its members and their bets. However, there are certain events that are beyond the Operator's control.
The games are played over Internet, and, in the case of mobile games, over the cellular mobile telephone networks. These are communication mediums that are known to be imperfect. If you have not commenced the game when you are disconnected, the game will not take place. If you have commenced the game when you are disconnected the game will be recorded on the game servers and the bet will stand and the outcome will be reflected in your account status.
Some Games are multi stage and may include bonus games. In the event of a disconnection during a bonus game or a multi stage game, reconnecting and re-selecting the game (at the same coin value where applicable) should cause the game to recommence from the point at which it terminated. Non multi stage games will complete the outcome of the game or bonus game in your absence and will credit your account in the result of a win. In the event a bonus game cannot for any reason be recommenced in this way this is considered a malfunction unless otherwise stated in the specific game rules. In the event of disconnection the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made. Malfunction voids all pays and play.
8.8 Client (Member) Account Balances
The balance of a client's account will at all times be as is recorded on the server. Generally the balance on the server when logging into the website, after a line has been disconnected or become non-responsive, will reflect the true balance after completion of the last bet prior to the breakdown in communications.
8.9 Wager Result Acceptance
By placing any further wagers with the Operator the Member accepts the results of any previous wager. As such (at the Operator's discretion) the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the Member should feel the result of any of the Operator's games is unfair or incorrect the Member should contact the Operator immediately and report the incident.
8.10 The Operator's Terms and Conditions of Play
All games are played strictly subject to the Operator's terms and conditions. By playing at the Operator's website, the member is agreeing to abide by these terms and conditions and, in addition, the specific rules relating to any specific game played.
8.11 The Operator's and Service Provider's Employee and Contractor Playing Restrictions
Employees and Contractors of the Operator, the Service Provider and any of the Operator's or Service Provider's third party contractors such as licensors, software suppliers, partners or developers and their employees are prohibited from registering, playing the Games or making transactions on the service, unless authorised to do so by a legally entitled Official of the Operator for test purposes only. For the avoidance of doubt, no funds or winnings in accounts used in this manner may be withdrawn.
8.12 Site Activity Monitoring
Use of the site will be closely monitored to ensure that no member is using the site with a frequency or in a manner which might suggest that he or she is using it for bookmaking and we reserve the right to withhold any monies and/or suspend and/or terminate the registration and/or account if the Operator considers that the site is so being used.
8.13 Suspicious Activity
If the Operator determines, or suspects, that a transaction is suspicious and involves or may involve financial crime or similar activity, the Operator reserves the right to retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing. Where applicable this clause shall include collusion between members or suspected collusion between members whether using our systems or other systems.
8.14 Gaming System Malfunction
The Operator reserves the right to withhold winnings and void wagers if a member manipulates the games in a fraudulent manner or the Gaming System itself malfunctions. The definition of such a malfunction extends to an error in the published odds or pay tables, or a game not working in accordance with its published rules.
8.15 Member Staking
Members must pay for each wager from funds in their gaming account. If funds are not available the member will not be allowed to wager until further funds are deposited.
8.16 Autoplay Facility
An Autoplay Facility is available on several slots games and allows you to set the game to play out between 10 and 1,000 spins automatically for you. You can select the number of spins you wish to play and each spin will be placed a minimum of 3 seconds after the previous spin. You are able to stop the spins at any time. You are responsible for ensuring you are comfortable with the number of spins and the coin size you select before committing to Autoplay. Once you press AUTO the spins will start in accordance with the settings you have specified. Once commenced, the spins can only be stopped by pressing the STOP button. Pressing the STOP button will prevent further automatic spins from taking place. The outcome of any spins prior to pressing the STOP button including any spin in progress at the time you press the STOP button cannot be reversed.
8.17 Game Wagering History
Members may access and view their game, bonus and reward wagering history for the last 7 days in My Account - History. Alternatively members may request a full game, bonus and reward wagering history by contacting Customer Support.
8.18 Demo Mode
The Operator's Demo Mode games are the same as the corresponding Play for Real version. Demo Mode versions of games allow you to play for “fun” money that has no financial value. Play in Demo Mode does not count towards earning Joy Points.
9 Chat Rooms
9.1 Chat Content Standards
The Operator may provide you with a chat facility via which you will be able to communicate with other users of the Service. The Operator reserves the right to review the chat and to keep a record of all statements made on such facility. As a condition of your use of the chat facility, you agree to adhere to the following rules:i. You shall not make any statements that are sexually explicit or grossly offensive, including messages that are expressions of bigotry, racism, hatred or profanity.
ii. You shall not make statements that are abusive, defamatory or harassing or insulting to other users of the Service.
iii. You shall not make statements that advertise, promote or otherwise relate to any other online sites or ventures, discuss illegal activities or post personal details.
iv. You shall not make statements about the Operator or the Sites or any other Internet site connected to the Operator that are untrue and/or malicious and/or damaging to the Operator.
v. By opening an account you agree not to hold the Operator responsible for the publication of content in the Chat rooms.
9.2 Chat Monitoring Levels
The Operator actively reviews chat content and takes necessary action retrospectively. Hosts are employed to watch over the chat content and should they feel that the content is unsuitable, will cease said activity. Hosts are identified by 'HOST' after their name. We reserve the right to mute, suspend or cancel your account at our sole discretion if you do not comply with the rules of the Operator and your activity may be classed as defamation and reported to your Internet Service Provider (ISP) or the relevant authorities under the Defamation Act 1996.
9.3 Unwanted Chat
You may use the 'ignore' feature to stop any unwanted content, alternatively you can report any complaints to the Operator at firstname.lastname@example.org or 0800 458 0770 where they will be investigated.
You agree that the Operator and Service Provider as applicable are the owners of all rights to technology, software and business systems utilised on the Operator's website and that your use of these websites (and registration thereon) confers no rights whatsoever to intellectual property contained or utilized therein. Use or publication by you of any item displayed on this website is strictly prohibited.
11 Submission of Information
12.2 Data Protection Act Registration
The Operator is bound and compliant with the European Data Protection Directive 94/46/EC in respect of the handling and collection of your personal information.
12.3 Personal Information Capture
We collect personal information from visitors to this website through the online registration process and every time you interact with us.
We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, credit card information, home or other physical address, email address, phone number or other contact information to be Personal Information ('Personal Information'). You may be asked to provide Personal Information when you use our website, register for an account or to use the Services. The Personal Information that we collect may include information such as: contact information (including telephone or mobile number), transaction history, website usage preferences, and feedback regarding the Services. This information is held by us on servers based in Gibraltar and elsewhere from time to time. In addition, when you interact with the Services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of the Services. We do not collect Personal Information about you on the Services without your knowledge.
12.4 Collecting and Processing Data
12.5 Use of Personal Information
Use of personal information: we process personal information collected via this website for the purposes of: Setting up and managing your account including processing your requests for information and providing member support services to you; Processing your online financial and wagering transactions, Building up your personal profiles; Providing you with information about the Operator's promotional offers; Marketing our services or products of other entities existing within the same group of companies in which the Service Provider exists and complying with all regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation. Access to Personal information is limited to the staff of the Operator and Service Provider in accordance with their roles and responsibilities in managing the above uses in accordance with the applicable Data Protection Act.
Unless you have elected not to receive promotional information we may contact you from time to time with offers and services from our partners, other sites within our network and carefully selected third parties.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
12.6.1 What is in a Cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences.
12.6.2 What to do if you don’t want Cookies to be set?
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. Most online browsers automatically accept cookies, however if you wish to restrict or block cookies you can modify your browser settings. Information on deleting or controlling cookies is available at www.AboutCookies.org.
Gamesys Group Cookies
The table below provides an overview of all the cookies used by the Gamesys Group, the purpose of the cookie and when it expires.
|JESSIONID||This is an automatically generated java session ID.||End of Session|
|cp_session||Used to authenticate requests made in our customer help interface (Right Now).||End of Session|
|UNIQUE_VISITOR||This cookie collects information (non-personal information) about how visitors use the website.||1 Day|
|VISIT_REGISTRATION||Used for website tracking to inform us if you have visited the registration page.||1 Day|
|FirstVisit||Used to decide which logged out banner is shown to you on subsequent visits.||1 Year|
|LONG LIFE_COOKIE||This cookie is used to recognise a user (non-personal information) and track their actions on subsequent visits.||1 Year|
|MEMBER_ID||This is a unique reference number we use to identify you on our website.||1 Year|
|LOGIN_USERNAME||This cookie is used to remember and pre populate your username within the login box for your next visit.||1 Year|
12.5.1 Third Party Cookies
We use a number of suppliers who also set cookies on our websites on its behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.
|Doubleclick||Doubleclick ‘Spotlight Tags’ are used to measure the effectiveness of online marketing campaigns. Visit Doubleclick for more information http://www.doubleclick.com/privacy/dart_adserving.aspx|
|Google Analytics||Visit Google for more information http://www.google.com/intl/en/privacypolicy.html|
|Maxymiser||Maxymiser cookies are used to anonymously test different design ideas (known as ‘A-B testing’). Visit Maxymiser for more information http://www.maxymiser.com/company/privacy|
12.7 Limited Winner Detail Disclosure
Personal details of all Members will remain confidential, save for the Operator reserving the right to publish some or all of the following information for certain prize winners. Any winnings: winner username. Winnings greater than GBP 100 (£100.00) winner username, first name and initial letter of surname, gender, town, city or county as registered on your account.
12.8 Big Winner Promotional Information (A)
Winners grant the Operator irrevocable right but not obligation to use and publish their proper name and town and/or county of their postal address and any verbal quotes given over the telephone phone, or in writing. Any photographs sent to the Operator for promotional purposes or any photographs taken by a commissioned photographer will remain the property of the Operator. The Operator reserves the rights to use any of these details or imagery for online, print and any other media, in connection with the Operator’s network of websites. Acceptance of any prize constitutes irrevocable permission for the Operator and their advertising/promotional agencies to use winner's name, likenesses and photograph (where applicable) for advertising/promotional purposes without compensation unless prohibited by law.
12.9 Big Winner Promotional Information (B)
By entering, participants release and hold harmless the Operator, their respective parents, subsidiaries, affiliates, directors, officers, employees and agents from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with the Jackpotjoy websites contest or any prize won or any publication or use of winners' names and likenesses and addresses as aforesaid.
12.10 Restricted Personal Information Disclosure to Partners
The Operator will not disclose personal information to non-group companies except to the respective Partner in respect of the screen names and email addresses of users. Email addresses are not published on the website.
12.11 Newsletters and Offers
The Operator may inform you (by email, phone, text message, mail or otherwise) about products and services (including those of other companies and organisations) that we consider may be of interest to you. You may request to be removed by updating your subscription status in the My Account section of the web site.
12.12 Written Requests
Upon receipt of your written request to the following address: The Data Protection Officer, Profitable Play Limited, 2.2 Waterport Place, Gibraltar, we will disclose to you your personal data held by us, we shall correct or delete inaccurate details, and notify any third party recipients of the necessary changes. Changes to certain parts of your account information can also be made by accessing the My Account section of the web site. We regularly delete data that is no longer required. Please note that identity documents may be requested before information can be supplied, and that we withhold the right to charge a maximum of £10 for the information. We are unable to provide data for third parties. Subject access requests may take up to 40 days to be processed from the date of receipt.
12.13 Regulatory Disclosures
In accordance with regulatory provisions, the Operator may be obliged to provide personal information to the Authority about you and your account pursuant to such laws and regulations; including, inter-alia, details of members breaching these terms and conditions and especially: members gambling or attempting to gamble when under age or suspected of being under age; members engaging in suspicious transactions or suspected to be engaging in money laundering or fraud; members colluding or suspected of collusion; members using robots or modifying the software (or attempting or being suspected of so doing); suspicious use of the Chat facilities; members who have left their accounts dormant; members who register a dispute with the Authority.
13 Limits on Liability
13.1 Limited Wagering Liability
The decision of the Operator will be final and binding on all matters and no further correspondence will be entered into. The Operator's liability in respect of any claim or loss will be limited to the stake paid by the Member.
13.2 Failed Networks Communication Liability
In particular, but without prejudice to the generality of the foregoing, the Operator will not be liable to any person: - in the event of force majeure, - for the failure of, or damage or destruction to, the Operator's central computer system or records, or any part thereof, - for delays, losses, errors or omissions resulting from failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for a particular draw.
13.3 Events beyond the Operator's Control
The Operator will not be liable for any loss as a result of an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.
Nothing in these Terms shall exclude or limit our liability for: fraud or fraudulent misrepresentation; or death or personal injury resulting from our negligence or the negligence by us, our employees or agents; or any other matter which cannot be excluded or limited by law.
Subject to the above and to the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the Service (including any materials posted on it) including:
- any loss or damage to your computer system;
- loss of data;
- loss of income or revenue;
- loss of business; or
- loss of profits or contracts
Whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
We cannot guarantee that any files that you download are free from viruses, contamination or destructive features.
Whilst we use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not promise that any information provided as part of the Service itself will be free from errors or omissions.
While every effort is made to reliably provide the Service, outages and unexpected downtime will occur. We do not make any guarantee of uninterrupted service. In particular, lost credits, coins and tickets may occur from time to time. Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control (including outages or software errors that result from actions taken by social networking websites).
The material displayed through our Service is provided without any guarantees, conditions or warranties as to its accuracy. Commentary and other materials posted as part of the Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of the Service, or by anyone who may be informed of any of its contents.
We reserve the right to discontinue, withdraw, terminate or modify the Service or any part of the Service at any time with or without notice or further liability to you.
13.4 Liability Outside of These Terms
The Parties shall not commit nor purport to commit the other to honour any obligation other than is specifically provided for by these Rules and Regulations.
13.5 Payment Method Liability
The Operator does not accept liability for damages which may be caused by the interception or misuse of Members' bank card details or other alternative payment method details on the Internet, unless stated to the contrary on the Operator's website pages.
13.6 Supremacy of English-Version of Terms
These Rules and Regulations constitute the entire agreement and understanding between the Parties. If there is a discrepancy between the English language version of these rules and any other language version, the English language version is deemed correct.
13.7 Compensation Liability
You agree that you will only use the services provided by the Operator in accordance with these terms and conditions, you will compensate us in full for any losses or costs (Including legal fees) which we or any member of our Group incur arising from any breach of these terms and conditions.
14. Trade Marks and other Intellectual
Your use of the Service and its contents grants no rights to you in relation to our intellectual property rights (including, amongst other things, any copyright, trade marks and other rights in relation to the code, software, logos, designs, images, photographs, animations, videos and text in or on the Service) ("Intellectual Property Rights") or the rights of third parties in the Service or its contents.
14.1 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Service or the computer code of elements comprising the Service, other than for your own personal use. Subject to the foregoing, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
14.2 Any use other than that permitted under this paragraph 14.1 may only be undertaken with our prior express authorisation in writing.
15 Software Service
The Service may include Software which may be downloaded and installed on the Member's PC and/or mobile device. The Operator hereby grants to the Member a non-exclusive, licence for the Use of the Software on devices owned or operated by the Member, subject to the terms and conditions of this Agreement. The Member acknowledges that they will use the Software only for the purpose of Wagering and Managing their Account on the Service and undertakes that they will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the Software, nor attempt to interfere with its correct operation.
16.1 Gibraltar Court Jurisdiction for Disputes
If there is a dispute regarding an entry or eligibility for a Prize or claim, the decision of the Operator will be final and binding. The relationship between the Parties, as well as this agreement, is governed by and construed in accordance with the laws of Gibraltar and whose courts shall be the courts of jurisdiction. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief.
If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected.
If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
You agree to indemnify and hold us harmless from any claims, proceedings, actions or demands including reasonable legal fees made by any third party due to or arising out of your breach of these Terms or your violation of the rights of another. You agree that the provisions in this paragraph will survive any termination of your access to the Service.
16.4 Non-invalidation of all Terms
If any part of these terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
16.5 Customer Service Account, Service Agreement and Transaction Enquiries
If you have any queries regarding transactions on your account or your service agreement please email our customer services department on email@example.com or call free phone 0800 458 0770. Our Customer Support department answer queries 24 hours a day, 7 days a week. We endeavour to respond and resolve any queries as quickly and efficiently as possible. Calls may be monitored or recorded for training and security purposes.
The Operator will not tolerate any abusive behaviour exhibited by users of the Service to the Operator's employees. In the event that the Operator, in its sole discretion, deems that your behaviour, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Operator's employees, the Operator shall have the right to block or terminate your account with the Operator in such circumstances.
16.6 Account Disputes / Complaints Procedure
Your custom is important to us and we want you to be entirely satisfied with the service you receive from us. We aim to provide the best service to you at all times but even the best organisations sometimes make mistakes, and if we do, or we fail to meet your expectations in some other way, we want the opportunity to put things right as quickly as we can. In addition we will take steps, where appropriate, to prevent a recurrence.
Our Internal Complaint Procedure
Although it is likely that your complaint will be resolved at the first stage in the procedure, we realise that it is not always possible, so there are 3 easy steps you can take:
If, at anytime you have cause for complaint, you can contact us 24 hours a day, 365 days a year using any one of three simple ways; Live Chat, email or telephone, where our trained and experienced staff will be happy to help. We always seek to resolve complaints internally and we hope that you will not then need to progress beyond this first step. However, if you remain unhappy, we want you to let us know so that your complaint can proceed quickly to the next stage. However, if you remain unhappy, we want you to let us know so that your complaint can proceed quickly to the next stage.
If you feel that your complaint has not been resolved to your satisfaction, it can be progressed to the next stage by writing to Profitable Play Limited, the licensed operator of Jackpotjoy.com. Profitable Play Limited is licensed by the Government of Gibraltar (RGL No. 46 and RGL No. 63) and regulated by the Gibraltar Gambling Commissioner. You will need to let us know why you remain dissatisfied, and the licensed operator will ensure that your complaint is reviewed objectively, fairly and reasonably.
You can write to:Managing Director's Office
Profitable Play Limited
2.2 Waterport Place
We always aim to provide a full response within 5 working days, but if there is reason for further delay, we will keep you informed and let you know how the investigation is progressing.
It is expected that this process will bring the matter to a mutually agreeable solution, but if you remain unhappy then you can progress to the final stage of the Complaints Procedure. Please note that your query will only be reviewed if you have already completed the first stage of the account disputes / complaints procedure. In the event that you have not done so already, your query will be passed to our Customer Support team for consideration.
We always seek to resolve complaints internally, but there may be instances when we cannot reach an agreeable solution. Either the Complaints Manager or the Managing Director’s Office will have personally reviewed the details of your complaint in all cases, and we will send you a letter confirming our final response. This means you have reached the end of our complaints procedure, and if you are still not satisfied you have the right to refer your complaint to the next stage by making an official complaint to our regulator body, the Gibraltar Gambling Commissioner. You can contact the Commissioner by visiting http://www.gibraltar.gov.gi/remotegambling or by contacting:Gambling Commissioner, Ministry of Finance, No6 Convent Place, Gibraltar
17 Term and Amendments
These terms and conditions shall be valid from the first time that you become an end user until such time as you cease being an End User or Member or until such time as we may amend them at which time the amended terms and conditions shall apply. We reserve the right to change these Terms and Conditions at any time. Such changes shall have effect immediately upon publication on this site and you agree to be bound by them and to regularly review these terms for the purposes of monitoring such changes. These terms were last updated on 20 September 2012, (Version 2.0.2) and supersede any previous Terms and Conditions. We recommend members should review the terms and conditions on a regular basis and print out a copy for personal reference.